Category Archive Management

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Don’t stop dreaming! 

Astronaut, professional soccer player, princess: Do you still remember what you once wanted to become? Not all childhood dreams come true. But sometimes the dream job is still only a stone’s throw away. Let yourself be inspired – by success stories around the globe.

Times are changing. Career desires hardly do: For decades, little boys have dreamed of becoming police officers or pilots, girls usually want a professional career as (veterinary) doctors or teachers. However, Sophia was different: She liked to tinker with technology, even at an early age. Pin toys, Lego robots, computers – she wasn’t satisfied until she knew exactly how something worked. Later, she dreamed of running her own IT company. A dream she realized: Together with two friends, Sophia founded her own Start Up. ” To keep my business growing, I have to keep up with the latest technology,” she says. The instructors at TÜV Rheinland Academy are there to help her. They themselves have practical experience and are dedicated to you with innovations and digitization.

> In this video you can get to know the whole story of Sophia.

Happiness makes you productive

TÜV Rheinland Academy is specialized in training and further education in technical professions and offers companies, graduates and professionals a wide range of opportunities to develop their personal potential. Mohammed from India has also benefited from it. Initially, he wanted to be a racing driver. Today, he works as a mechatronics engineer for an international automotive group. Not least because with the Vocational Training of TÜV Rheinland Academy he experienced exactly the dual vocational training based on the German model, which is the basis for getting an opportunity for a job interview with global players. He made it, although he came from a modest background and lacked the money for education. “The education was financially supported and was outstanding. That’s why I can live my dream today,” he says. Good for his employer! After all, studies show that happy employees are about 20 percent more productive than their dissatisfied colleagues.

> In this video you can get to know the whole story of Mohammed.

There could be more people like Sophia or Mohammed worldwide. According to the Gallup Engagement Index in the USA, just one in three employees (33 percent) still feels emotionally committed to his job. And that is already the world’s top value. In the European Union, only one in ten employees (11 percent) is happy with his or her job, while one in four (25 percent) has already mentally resigned.

Why is that? On the one hand, many companies concentrate exclusively on their day-to-day business and thereby lose sight of employee development. On the other hand, even employees do not pursue their career goals consistently enough. John’s example shows that things can be different: Already as a child, he was very ambitious. Today, he works in his dream job and moves heavy construction frames as a crane operator. It wasn’t always easy to get there. “I started at the bottom, but I always kept an eye on my goal,” John remembers. Then his employer financed his training as a crane operator, and he passed the examination at PersCert TÜV. For him, personnel certification is not just a degree, but a kickoff for a successful international career that offers him many opportunities.

> In this video you can get to know the whole story of John.

Tailor-made e-learning offers for individual careers

So it’s not always the direct route that leads to the dream job, but that’s exactly what you should expect and inform yourself accordingly. Especially the increasing digitalization and automation offers exciting, sometimes undreamed of development possibilities. Today, for example, it is no longer necessary to study computer science to protect companies from hackers, viruses and other threats. Jane can prove this: she decided not to study and instead took tailor-made e-learning courses at TÜV Rheinland Academy. Today, she works as an IT expert and continues to focus on digital training. “Together with TÜV Rheinland Academy, for example, we have developed a customized course on cybersecurity for our company,” she says. “It is working out really well!”

> In this video you can get to know the whole story of Jane.

Paul also opted for a training course at TÜV Rheinland Academy as part of his continuing education program and was very enthusiastic about the practice-oriented courses. Without hesitation, he applied to be a trainer. With success. Today, he shares his expertise with young professionals and executives around the world. “I used to be a great electrical engineer at home. Today, I’m creating new ideas worldwide,” he proudly states. “It’s nice that I can share my dream with so many people and pass on my knowledge myself – so that others may also realize their dream.”

> In this video you can get to know the whole story of Paul.

We hope you haven’t given up dreaming either! Find out more about how the services offered by TÜV Rheinland Academy have supported Sophia, Mohammed, John, Jane and Paul on their career paths, or find out for yourself what opportunities are available to you worldwide through training and further education at TÜV Rheinland Academy. Find out more on www.tuv.com/academy.

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7 Myths of leadership – that you should forget

In the context of digital transformation, how can and how should managers and executives ensure with qualified leadership that teams and individual employees remain healthy, qualified and motivated – despite the stress brought on them by change and dynamic working conditions? For example, first of all be self-critical: After all, if things don’t run smoothly in the company, productivity and innovation rates fall short of expectations and the company falls steadily behind in the market, this can be caused by the coexistence of traditional and modern management models. Some executives like to cling to outdated models of staff management – and at the same time hope to somehow manage to survive the change. Dr. Sven Grote, who also talked about the TÜV Rheinland dialog “Human and health”, addresses the most important management myths.Read More

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How does the culture of prevention succeed?

Today, VUCA shapes the modern working world: it is subject to volatility, uncertainty, complexity, and ambiguity, that is what we today call digital transformation and the associated disruption. In times of VUCA, what does that mean for the health of workers and the competitiveness of the company?  This central question goes to Prof. Dr. med. Joachim E. Fischer in an interview with tr-academy.com. The Director of the Mannheim Institute for Public Health at the Medical Faculty Mannheim of the University of Heidelberg sees in the “FreuSinn” – joy at work – a central factor for a healthy and motivating Leadership 4.0. In his opinion, the thesis that prevention is better than cure – is more relevant than ever.

In your opinion, how can one reconcile protecting employee health and the competitiveness of a company?

Traditionally, the culture of prevention has been meant: We protected employee health with technical measures designed to reduce exposure to risk. We have achieved an exemplary high standard in this regard. Today, digitalization has taken over the workplace and has increased the amount of knowledge work employees do. The demand for flexible, individualized solutions is increasing, especially in industrial settings. This is changing the kinds of health protection we need to provide. Averting physical risks is taking a back seat and it’s becoming more important to strengthen employees’ ability to cope with challenges. Adding to the complexity is an increasing unpredictability and uncertainty, often even contradictions, which are not exactly diminished by current political upheavals, whether it’s Brexit or American tariffs.

But people need sufficient security in order to tap their potential. The culture of prevention in the sense of using conventional health campaigns such as veggie day in the staff cafeteria, health awareness days, or healthy back training is far too short-sighted. By taking the opportunity to find out what will help employees develop their potential and thus increase the company’s competitiveness is often good for their overall mental health. The aim here is to find the best possible intersections: this is at the heart of the new “culture of prevention.”

You see having a sense of joy (“FreuSinn”) as a central factor of the culture of prevention in the sense of a healthy and motivating Leadership 4.0. What exactly do you mean by this?

Originally, it was out of pure scientific curiosity that we asked more than 20,000 people whether they look forward to going to work in the morning when they wake up and whether their work helps them see their lives as meaningful. We were quite surprised when those employees who could fully agree with both statements were healthier, even down to biological markers, and described themselves as more effective. We decided to name this phenomenon “FreuSinn.” Obviously it is joy, not fun, and experiencing the job as meaningful is vital to these people. It is close to what others have described as “flow.” And we know from neurobiological research that the frontal lobe of the brain is particularly active when these conditions are active. It is in the frontal lobe where we think, decide, invent, judge, plan. In other words, exactly those things today’s knowledge-based economy and society need.

If a company’s ability to create value increasingly depends on employees’ using the frontal lobes of their brains and not shutting that aspect of their humanity down when they cross the entrance gates, then it is up to managers at all levels of the hierarchy to create the conditions for more joy and meaningfulness at work. This does not necessarily make the management task any easier, because there are no simple formulas to follow. Sometimes it might involve simplifying disruptive processes. It might be allowing certain people to work from home or it might involve firing people that are disrupting the team with their poisonous attitudes. An important task in this regard is to cushion the ubiquitous uncertainty credibly, whether it is uncertainty caused by fixed-term contracts (like we have in research) or the uncertainty caused by turbulent markets. And because many people react more irritably under stress and with increasing exhaustion, taking care of the workplace atmosphere day in, day out becomes all the more important.

We recently evaluated data from a representative study conducted by the German Labor Ministry, which included both an internationally used scale for mental well-being and a scale for measuring enthusiasm, commitment, and passion for work. The results showed that 40% of employees are both committed and engaged in their work and also mentally healthy. So a job that keeps you healthy has long been a real possibility. Empirical data from several studies even agree that people who voluntarily work longer and feel useful have longer lives. Managers must therefore ask themselves how they can increase the sense of joy and meaningfulness at work both today and in the future tomorrow from their own strength without extensive training. Whether it’s city cleaning, nursing care for the elderly, working the assembly line, or in an architecture firm. We know companies in every industry that can do this. They have low absenteeism rates, and they generate great added value with their work. Almost nothing has a more lasting effect than genuine sincere recognition for good performance. And not in the form of a bonus payment at the end of the year, but with a grateful handshake immediately.

We have collected our own data to compare the effects of convention health campaigns with that of creating a sense of joy and meaningfulness at work. While 10% healthier behaviors only contribute 1% to employee health and just over half a percent to productivity, 10% more joy and a sense of meaning bring about 5% more productivity. It’s no wonder why SAP’s Business Health Culture Index, where half the questions measure the quality of leadership and support, has become a significant internal key performance indicator for SAP. PWC calculated on SAP’s behalf that a 1% improvement in the Business Health Culture Index translates into €65-75 million more profit. This is no secret; it has been published online in SAP’s annual report. Anyone who thinks conventional health campaigns will be enough will, in the long run, not be able to exploit the full potential of holistic health management.

What opportunities do you see in bargaining agreements that can’t be solved by the healthcare system?

The healthcare system is excellent when it comes to treating acute illnesses with clear medical causes and treatment options. However, the healthcare system is not at all equipped to maintain employees’ ability to work and create value. If, for example, employees are so mentally restricted that, although they still function day-to-day and aren’t in need to psychiatric hospitalization, they will no longer be able to work in a way that creates value. We have to define a new culture of prevention. Our healthcare system only offers waiting times and no solutions. So there is a gap between conventional, technical health protection measures and the healthcare system which is yearning for healthcare that includes psycho social aspects. This applies to a wide range of potential offerings aimed at the individual, such as family assistance in problem situations such as caring for relatives, early intervention in cases of pain or psychological complaints, and meaningful attempts at making working hours or locations more flexible.

But this affects especially how we design work, that is, the conditions under which people work. Whereas the focus was once on emissions, noise, dangers, and lighting, it’s the psycho social impact and mental noise that we now need to get under control. What gets forgotten in all these risk assessments is that the mind also benefits from resources that will help it to overcome challenges. So it’s not just a question of reducing burdens and averting dangers. Unlike the technical prevention of risks, the most important thing for the mind is that which strengthens it. You can’t avert the cancer risk from asbestos through your mood. But you can solve a big task together as a team and what remain are the sense of achievement and the certainty and confidence of being able to solve the next problem together again, too.

When I was a child, Esso gas stations used to advertise with the “tiger in the tank.” The “tiger in the tank” for value creation is increasing the experience of joy and meaningfulness at work. The cover story of the current issue of Harvard Business Review is: “When work has meaning: how to turn purpose into performance.”

Professor Fischer, thank you for speaking with us.

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Optimize Internal Communication

In a VUCA world (volatile, uncertain, complex, ambiguous), everything is volatile, uncertain, complex and full of ambivalence. Many managers allegedly lack time to communicate adequately with their employees. But internal communication is becoming increasingly critical to success, especially in large companies with locations worldwide. How can everyone pull together if most people don’t know to what end and for what purpose? Here are a few tips on how to improve internal communication in your organization.

Tip 1: Use sales tools for employees for intensifying internal communication

Webinars are not only excellent tools for sales to tomorrow’s customers. They are also ideal for regular Q&A with the employees. In contrast to static internal newsletters, regular internal questions & answers are interactive and perfect to ensure that everyone has the same level of knowledge and to detect possible misunderstandings or undesirable developments at an early stage and to counteract them. Make sure that the webinars are part of your internal communication and advertised in time via internal channels such as the employee newsletter, Yammer or Slack. Make it clear in advance how employees can participate in this webinar. Consider in advance what questions might come and ask your team to prepare the answers. Be prepared for unpleasant or unexpected aspects to be addressed. Develop a sovereign strategy for this.

Tip 2: Managing resources intelligently

Don’t work harder, work smarter. Management software and platforms can help you manage resources and projects in real time and significantly improve internal communication. They can better delegate responsibilities, make sure your team stays on schedule and can support you when bottlenecks occur. They bridge the communication between management, employees, customers, and suppliers. Examples for this are platforms such as Bitrix24 or Monday (Dapulse) – with group and video chats, document management, cloud service, integrated calendar, email, CRM, HR tools and much more. Set achievable goals and divide them into manageable sections. Attach files and set due dates. Let the software automatically remind you and the team of overdue tasks – if they still exist at all. Automatically learn when milestones are reached and keep up to date with team success in real time.

Tip 3: Switch to real-time communication

SMS and e-mail are old school. How much faster could your employees communicate, make decisions, and even make decisions if they were allowed to use a direct messaging app – just as they do in their private lives? Yammer is a collaboration tool that enables teams to share messages, files, documents or updates quickly and without having to take detours. Slack with both private and public channels is now also at the top of the popularity scale of corporate apps. The app supports Direct Messaging, Drag & Drop for file sharing, document feedback, and comments, and centralizes all notifications. The app also has a search function that allows you to search the content for keywords. By the way – project management tools like Monday allow the integration of direct messengers such as Slack.

Tip 4: Dare to take an anonymous employee survey

Have the courage to use anonymous feedback software such as Custom Insights or Survey Monkey to learn what your employees feel you can do to improve your leadership performance and your internal communication too. Under certain circumstances, the results may be devastating initially. Think of it as an opportunity. Only if you know where the problem areas are you can work to change something for the better. Experience shows: You will be repaid for this courage with employee satisfaction and performance. Yet this can only be the case if you change something and don’t just put the results back in the drawer.

Tip 5: Communicate clearly and appreciatively

Internal communication involve respecting the time of others. This applies to meetings as well as to one-on-one conversations. Do not go on and on, but argue clearly and to the point. Let others have their say and catch them should they go beyond the scope and time budget of others in the meeting. And if a conversation needs a decision at the conclusion, then you decide. Stay respectful and appreciative in your language. Empathy today is often regarded as part of social competence as if it were not innate to us. “I can imagine that this makes you proud” or “This certainly upset you” are good examples of how an executive shows empathy. Clear language, clear head.

How Sport Clubs benefit from TÜV Rheinland

Advanced Training in Professional Sports

Professional German sport clubs learn from Markus Dohm, Executive Vice President Academy & Life Care TÜV Rheinland, how to deal with entrepreneurial challenges on the SPONSORs Clubmanager Summit at BayArena Leverkusen, Germany.

The clubs in German professional sports constantly need to establish more professional structures. Only this way, they can increase their sales and meet the demands of the fans, the media and sponsors. Under the motto “From Clubs for Clubs” innovative marketing approaches and pioneering changes in the organization of clubs, leagues and associations were discussed at SPONSORs Clubmanager Summit.

Thus, Markus Dohm held a lecture about the success factor personnel competence on the summit at BayArena Leverkusen, Germany in November 2015. He taught managers of the national soccer league and leaders in German basketball, ice hockey and handball how dynamic and practice-oriented advanced training in professional sports can master entrepreneurial challenges.

Being the leading platform for information exchange in sports business for market players, SPONSORs chose the topics most recent concepts in CRM, working with young talents, quality management and innovative marketing approaches for the SPONSORs Clubmanager Summit.

New TÜV Rheinland Standard
“Certified Service Quality-Sports”

For the satisfaction of stadium visitors and viewers TÜV Rheinland has developed certification procedures by which the quality of sports clubs can be tested professionally and efficiently. From ticket ordering to visiting a sports event all service aspects such as catering for instance are being examined closely. The internationally recognized TÜV Rheinland standard “Certified Service Quality-Sports” aims at professional clubs as well as amateur clubs and covers all sports.

FC Bayern Munich was the first professional sports club in Germany to become a customer end of May 2015. “With our presence at this industry summit, we highlighted our significance as experts in the fields of advanced training and occupational health management, to open doors with decision makers for future collaborations in professional sports,” said Dohm.

Find out more:

TÜV Rheinland innovation conference in Cologne

Innovation Conference of TÜV Rheinland

Education and Employment 4.0

High-quality cast symposium discussed at the Innovation Conference impact of digitalization on the working environment of the future / Exemplary innovation projects demonstrate how to use technology

On 22 October this year, Markus Dohm, Executive Vice President Academy & Lifecare Germany at TÜV Rheinland AG invited to an ‘Expedition into the future of our working environment’ more than 200 experts from business, science and politics at Flora Köln, Germany. Under the heading ‘Education and Employment 4.0’ high-quality speakers discussed major trends related to the digitization of the economy and its impact on the future of work. Among the participants were in addition to numerous company representatives also CEO of TÜV Rheinland AG Dr. Michael Fübi, TÜV Rheinland CHRO Thomas Biedermann and Professor Dr. Bruno O. Braun, Chairman of the Board of TÜV Rheinland AG. The event was held under the patronage of Federal Minister Andrea Nahles, whose Ministry published a ‘Green Paper’ on the subject (German language).

Among the prominent speakers was the Archbishop of Cologne, Cardinal Rainer Woelki. He stressed in his welcoming speech the importance of education, particularly with regard to the integration of the many refugees and called on the participants to accept more ‘alternative educational biographies’ in the company.

Numerous experts, including Prof. Dr. Jutta Rump, Director of the Institute for Employment and Employability at Ludwigshafen University, and Prof. Dr. Torsten Oltmanns of Roland Berger Strategy Consultants, showed that the digitalization will affect much more our working environment and jobs as currently already noticed. Intensive discussions between speakers and participants made clear that the uncertainty about the further development in many companies is huge. A conclusion: The continuous training of their employees and a high flexibility are becoming increasingly important for companies considering the changes. At the same time, ‘social innovations’ are needed beside the technical ones to exploit the potential of technology usefully and employee-friendly.

How digitization may now be used in everyday business, innovative projects presented on market stalls. Examples were the use of virtual reality in construction projects, new learning concepts for apprentices or new opportunities for ‘social business’ via platforms that bring together employees, customers and partners. TÜV Rheinland also presented the own solutions in the field of Workplace Learning Solutions.

‘We took the participants of the event on an expedition into the still new terrain of the digitalized working environment to give them the so important suggestions and impulses on this future issue. In this way, we have managed to raise our profile in front of proven experts as a leading service provider of further education and occupational health management’ says Markus Dohm.

Further information on:
www.tuv.com/innovationstagung (German language)

TÜV Rheinland sets up vocational training center with Shenzhen’s Third Vocational and Technical School

Shenzhen to Introduce German Dual System of Vocational Training

TÜV Rheinland sets up vocational training center with Shenzhen’s Third Vocational and Technical School

TÜV Rheinland Guangdong Ltd., the world’s leading service provider of quality certification and technical training services, signed a Memorandum of Understanding (MoU) with The Third Vocational and Technical School of Shenzhen, to jointly open a Training Center of Quality Management, and deem to start vocational training courses from the second half of the year. The two parties will actively support SZ government to enhance vocational education and “talent city” strategy, work together to nurture the high-end quality management talents and technical talents needed for industrial development, so as to break new grounds towards uplifting “Shenzhen Quality” and  establishing “Shenzhen Standard”.

With great support from the Shenzhen government along with many enterprises and workers, Shenzhen Federation of Trade Unions (FTU) plans to develop innovative vocational training approach in order to exploit the potential of employees by conducting a key project of systematic vocational trainings. The development of new competencies and skills and more effective use of knowledge will enhance the employability of individual workers and improve the competitiveness. The Training Center is a key part of Shenzhen FTU – Shenzhen Worker Quality Promotion Project.

Enrico Ruhle, Executive Vice President of TÜV Rheinland Group in charge of Business Stream of Academy and Life Care introduced, “At TÜV Rheinland Academy, we offer various levels of training programs. We train skilled workers, specialists and junior managers as well as a new generation of well qualified and highly motivated workforce. Our students obtain a recognized vocational degree after 2 – 3 years of training. Our diplomas and certificates can be a stepping stone to a successful professional career.”

“Vocational education is well accepted in the EU countries and enjoys a very high degree of social status especially in Germany where this type of occupational training serves as a main source of high-quality talents for enterprises. The cooperation between TÜV Rheinland and the School as well as Shenzhen FTU will help Shenzhen government rapidly enhance the overall quality of workers and the construction of an effective vocational education system,” said Yushun Wong, Executive Vice President of TÜV Rheinland Greater China at the signing ceremony.

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Shenzhen to introduce German dual system of vocational training and education

The Training Center, located in Futian campus of the School, will work closely with TÜV Rheinland Academy in the domain of Shenzhen’s secondary vocational education. The School will be responsible for the promotion of training courses, taking charge of student enrollment and organization work by using their education resources and the strong network of Shenzhen FTU. TÜV Rheinland will undertake the teaching and the issuing of corresponding certificates. The two parties will jointly foster and train top quality-management and skilled technicians in Shenzhen with support from the municipal government.

According to the agreement, the two parties will cooperate in several areas, which include establishing school partnership, training teachers for the school, introducing vocational education courses from German TÜV Rheinland Vocational Schools and Colleges, learning from the dual system of Germany vocational schools, training for international vocational qualification certification, developing bilateral exchanges of teachers and students, and so on.

Future cooperation to extend to higher vocational education

Starting from the second half of 2015, the two sides will work together to develop training courses adapted to the future industrial development of Shenzhen. It will be done by means of extensive research on the demand for quality-management talents and skilled technicians.

The two sides also agreed to discuss the feasibility of establishing Shenzhen TÜV Rheinland Vocational and Technical College and embark on higher vocational education when the time is ripe. The efforts will accelerate the innovation of the vocational education system of Shenzhen.

If the early stage of cooperation runs smoothly, both TÜV Rheinland and the School have the intention to deepen cooperation; the two parties can jointly build a Sino-Germany TÜV Rheinland Shenzhen Training College (Tentative). The new college will be located in Bagualing and Pingshan campuses of the School.

TÜV Rheinland Quality Management Training at ASMC in Russia

ASMC includes TÜV Rheinland Quality Management Training Courses.

According to the cooperation agreement between the federal governmental educational establishment of advanced and professional trainings “Academy of Standardization, Metrology and Certification ASMC” Russia and TÜV Rheinland Academy, ASMC now includes TÜV Rheinland training courses in the training program of the academy.

After harmonization the first training programs ASMC and TÜV Rheinland Academy will qualify in Russia experts in management systems that meet the requirements of both, international standards, Russian standards, and standards of the Customs Union. The benefit for the students is the opportunity to get an international certificate. After passing both, training and exam according the requirements of the international personnel certification body – PersCert TÜV – the graduates will recieve international certificates.

Starting 1/Dec/13 interested parties in Russia may register for the following pilot courses at ASMC:

  • Quality Representative
  • Quality Manager
  • Quality Auditor

 

Related Links:

→ Further information is available at www.tuv.com/qm-training

IRCA QMS ALA training course 2013 in Antwerp

IRCA Trainings in Antwerp

IRCA Surveillance Audit in Antwerp Passed Successfully

The high quality of IRCA training by TÜV Rheinland is well-established. In September, the surveillance audit of the IRCA QMS Auditor training course in Antwerp was passed with flying colors.

IRCA QMS ALA training course 2013 in Antwerp

IRCA QMS ALA training course 2013 in Antwerp

Since 2003, the TÜV Rheinland Academy is an IRCA approved training organization. IRCA auditor training courses are offered by TÜV Rheinland everywhere in the world, in the area of Occupational Health & Safety, Energy, Information Security Management Systems (ISMS) as well as Quality or Environmental Management.

IRCA Lead Tutors and Product Managers of TÜV Rheinland meet on an annual basis, to share experiences, receive information on the latest developments and continuously improve trainings together. This year‘s meeting took place in early August in Cologne with 14 participants.

IRCA Meeting 2013, Cologne

IRCA Meeting 2013, Cologne

In addition to the expert topics, an item of the agenda had been devoted to the advertising for auditor trainings according IRCA. The global online advertising got launched in September.

Find out more about IRCA trainings in the different countries on our website: www.tuv.com/auditor-training

Training Initiative for System Certification Auditors in South Africa

TÜV Rheinland Academy South Africa launches training initiative for system certification auditors

South Africa ranks among the group of the “Next Eleven”, thus countries with increasing importance in the global economic development. TÜV Rheinland is present in the Republic of South Africa since more than two decades with a local company, and since the end of last year a “TÜV Rheinland Academy” is also established with a separate organizational unit.

The training portfolio of the Academy consists – in addition to selected mobility topics – especially seminars in the field of management systems namely for external customers and for the employees of the TÜV Rheinland Group South Africa. In early February, the local auditors of the business unit systems and the staff in the back office were familiarized with the new accreditation guidelines of the ISO/IEC17021: 2011 (requirements for certification, auditors and technical staff).

How important this internal training initiative of the Academy is shows the high proportion of management system certification compared to total business of the TÜV Rheinland Group in South Africa. Therefore the latest accreditation standards must always be ensured.

“The quite young TÜV Rheinland Academy in South Africa is on the right track”, summarized Siegfried Schmauder, Executive Vice President Training & Consulting, as he presented the certificates to the participants on a visit to Pretoria.