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Corporate Resilience_TÜV Rheinland Academy Life Care

Corporate Resilience: Stress stay away!

Your employees are constantly stressed and frequently ill? Then it is high time to focus on corporate resilience. Here you can find out how.

Agile, flexible, “always-on”: The age of digitization demands a lot from employees. One person gets along well with it, the other feels increasingly stressed by the dynamics and in the worst-case becomes ill. To prevent this, companies should work on their corporate resilience. But what does that mean in concrete terms?

There are people who flourish under great stress: The report was actually due yesterday? No problem. The customer visit was brought forward at short notice? Then the other dates have to be moved as well. Anyone who really gets going under high pressure has a high level of resilience – and is therefore well-prepared for the digital age.

However, the growing flood of information, constant restructuring, shortened innovation cycles, and increasing work density are causing massive problems for many employees. This is shown, among other things, by the ever-increasing number of mental illnesses: According to the DAK Psycho report, the number of sick days due to psychological complaints tripled between 1997 and 2017.

Resilience can be learned

Fortunately, something can be done about it: resilience can be learned and strengthened – similar to football or table tennis. Because resilience is not a static toolbox of personal characteristics or positive environmental factors, but a variable and multidimensional process, which ideally – like sports training – is designed continuously. In other words, if you train regularly, you can actively strengthen your personal resistance to stress. And also master stressful job situations calmly.

For this reason alone, companies should put the issue of corporate resilience on their agenda. This includes first of all thoroughly analyzing and – wherever possible – optimizing the resilience constellations in management levels, departments and teams. Important: The focus should not be on pathogenesis but on salutogenesis. In concrete terms: Instead of just asking what made someone sick or threatened to make them sick, the main thing is to find out what can keep them healthy. Preventive approaches to occupational health management therefore attempt not only to work on deficits but also to build on the strengths of an employee. Occupational medical or industrial and organizational psychological (I/O psychology) analyses help.

The role model function of management

The linchpin of corporate resilience is management. The mental health of the entire workforce cannot be separated from the personal resilience of individual superiors. After all, managers are role models on the one hand and stress factors on the other – for example, when a project manager sends instructions to his team at midnight. The message at untimely times burdens employees twice: digitally in the evening and in the office the next day. The consequences are often loss of quality, dissatisfaction and increasing sick leave. This makes it all the more important for the executive floor to put its own resilience competence to the test first and foremost.

In addition to the management’s resilience check, it is also important to modernize the mindset of corporate culture – for example, by dealing with mistakes in an open, transparent and solution-oriented manner. This contributes not only to quality improvements but also to higher employee satisfaction. Last but not least, corporate resilience should be anchored as a strategic initiative with the necessary resources throughout the company as well as the corporate goals. This is the only way to ensure that the topic is permanently embedded in the collective consciousness of employees and management.

Relaxed employees are more productive

And that is important: because employee satisfaction increases in parallel with the company’s resilience. Those who experience their boss as balanced, confident, communicative and loyal will be less ill. According to the AOK Absenteeism Report 2018, a resilient employee is absent for an average of 9.4 days a year – only about half as much as employees who constantly feel stressed. Find out how you can develop the resilience competencies of your managers and employees through intervention and training approaches – with TÜV Rheinland.