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Poland Combined efforts in elderly care for Germany_TÜVRheinland.jpg

Elderly care competence in Poland for the need in Germany

As one of the fastest-growing societies in Europe, the demand for services for seniors in various sectors is increasing in Poland, but also in Germany. Due to market needs for professionally trained, qualified and certified employees in Poland, TÜV Rheinland Academy has started developing different programs for elderly care, oriented to the requirements of the German market.

Many employment agencies in Poland employ their teams in the elderly care sector, particularly in Germany. In 2011, one of the most significant association of employment agencies was interested in training for the staff who take care of seniors and working abroad especially in Germany as the elderly care assistant. Even though they already have many years of experience, the association wanted to train the staff and increased their competencies with certified qualifications also recognized on the German market. Therefore, TÜV Rheinland Academy Poland developed a customized project for the employment agencies and their customers.

Due to restrictive regulations of the German market, German employers increasingly demand the qualifications and competencies of employees in the elderly care industry. These regulations define the scope of requirements for people performing care and care activities. The Polish training meets these requirements — divided into two modules the training offers one self-learning part (in the form of scripts) as a preparation for the second module which covers 80 hours of intensive workshops.

On the first day of the workshop, there is a written exam from the self-learning part. With the final personnel certification the Polish attendant of elderly care now stands out in the market, especially in contrast to non-qualified people in this branch. The competence of the staff is essential in assessing the quality of care services provided. Careers, apart from detailed theoretical and practical preparation, must also have appropriate interpersonal skills. In this industry, high sensitivity to the needs of older people is of paramount importance, where the basis is the knowledge and understanding of those under care.

E-learning Module “Dementia diseases”

Initially, the training for the customized project for employment agencies was based on the German “Nursing Assistant” (Pflegehelfer) program with the exam and the final personnel certification. After three years of experience with this target group, TÜV Rheinland Poland gained the know-how to develop other trainings specified for the local market needs. One of the developed training contains a three day short workshop plus an e-learning module about the topic “Dementia diseases”, to fulfill the training content. This training was developed under an EU project dedicated mostly for the employees who already work with seniors in daily houses or nursing homes.

TÜV Rheinland Academy Poland pays particular attention to the quality of the training programs. An essential factor during the workshops is the ability of the students to use rehabilitation beds, wheelchairs, blood pressure monitors and small care devices properly. However, the ability to communicate with seniors and activate them again and again as well as the soft skills of the accompanying staff also play a major role. To date, our colleagues in Poland have trained more than 200 participants in various courses.  Although there is a great need for training in the elderly care sector, the main focus of investment has long been on infrastructure or equipment. Fortunately, it is becoming apparent that awareness of the qualification needs of the personnel is also slowly increasing in nursing care for the elderly. TÜV Rheinland Academy Poland is prepared to make its contribution to ensuring that the level of competence within the sector rises as quickly as possible in favour of the elderly.

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Training of Elderly People Staff for Germany in Poland

TÜV Rheinland Polska trains Elderly Care Staff

Certified Nursing Assistants from Poland for Germany

The TÜV Akademia Polska in Poland qualifies nursing assistants for employment in Germany. The program takes 200 hours and terminates with the TÜV Rheinland audited qualification “care assistant / nursing assistant in elderly care”. Last year 48 people were trained. By the end of 2014, 150 nursing assistants will be qualified. The course for registered geriatric nurse is in preparation.

Anna Konewecka, TÜV Akademia PolskaInterview with Anna Konewecka,
responsible for training business in Poland

What motivated you to go into this whole new field of study?

Polish employment agencies regularly send staff to German households. They close the supply gap in home care and provide 24-hour all-round support in the familiar environment of care.
The placement is subjected to strict legal regulations. To obtain the Polish permissions of operating and staff dispatching from an employment agency, a variety of state requirements is necessary, including evidence of an actual qualification as requested by the destination country. The Polish Confederation of Temporary Work Agencies (ZAPT) therefore looked in June 2011 for a recognized training program in Germany. Our concept is based on the curriculum of the German nursing course and convinced the ZAPT.

How proceeds the Nursing Assistant training in Poland?

Since our participants – there are women to 100% – are already active nursings in Germany and come every few months to Poland, we had to adjust the German program. 120 hours are for self-study to complete 80 hours in a classroom setting. German language skills must be demonstrated before the training begins. The training terminates with a PersCert exam. The cost for training are covered by the Polish employment agencies.

How proceeded the adaptation of the training concept designed from Germany?

Upon receipt of the request of the ZAPT in June 2011, we immediately got initial information of the training courses offered in Germany via the EVP team. One week later, a kick-off meeting took place in Berlin. In the next three weeks we created the concept for the Polish program and the examination regulations with the assistance of the subsidiary Berlin-Spandau and PersCert TÜV. On this basis we were able to submit a concrete tender to ZAPT, which was confirmed in September 2011. The road then was very painstaking because unlike the welding expert or SCC training, a takeover and translation of German training materials were not possible for copyright reasons. We only had the curriculum framework and guidelines for practical training for a re-development. Therefore we searched for professionally competent partner and trainer in Poland that enabled us to develop tailor-made materials in Polish language. Thus it was difficult because there is not (yet) a nursing education as in Germany available in Poland. We got help from employees of hospices, experienced nurses who worked in geriatric care or as a dietitian at a hospital and also from product management in Cologne and Krefeld help.

What was the main benefit of the access to the new market for you?

We demonstrated that we can build a new market field very quickly in high quality. This motivated our internal colleagues, but above all impressed our customers. Since the ZAPT organized companies are not only dispatching nurses the cooperation is now being extended to other topics.

We were able to build valuable contacts with experts, opinion leaders and decision makers in Poland. The number of people needing care is increasing also in our country, so that there could be soon the same structures and need for training like in Germany. We are well prepared.

The next challenge will be the establishment of training of geriatric nurse. At present, we check the market together with the colleagues of the German Academy.

Nurses also from other countries are in action in Germany. Other subsidiaries of TÜV Rheinland could benefit from our previous achievements and experiences. The TÜV Polska Akademia has secured the copyright for all developed training materials. Therefore a transfer of the documents into other countries is easily possible.

Last but not least our training programs in nursing help us fulfill our strategic goals. Alongside the expansion of nursing courses we are currently working on the establishment of Microsoft training in the Polish market. The first training will take place in March. The feedback for our first recently completed training of “Welding Expert (TÜV)” was very positive. New incoming orders are already received. Additionally we are planning this year training on new topics in technology.