Category Archive Global

Scapegoat TÜV Rheinland failure culture

How failures can drive innovation

There are failures, which must not happen because the extent of the damage is so monstrous. Exploding steam boilers, unmaintained power plants, or industrial plants endanger human lives. High-risk technology has therefore been regularly tested by the technical monitoring associations for over 100 years. Organizations also have rules, plans, and controlling routines in place to avoid failures or minimize damage. Governments also create legislation that defines correct behavior and the limits within which companies and their stakeholders are allowed to operate. However, this does not always prevent human error. Because people make mistakes. But: mistakes are valuable when causers and their organizations learn from them. However, this requires a culture of failure and learning. This is the only way to prevent repetitions and minimize financial and reputational damage. A culture of error and learning becomes a critical success factor for the introduction of agile corporate structures.

Unlike intentional actions, which may be punishable by law, failures are unintentional deviations from rules and regulations. In most cases, they have little impact. Often it doesn’t even turn out when employees make failures out of scabbiness or stress. The indirect consequences, however, can cause long-term damage. Poor service or recurring staff mistakes can lead to damage to reputation or to customer churn and lost revenue. If such errors happen in a hospital or nursing home, people can die as a result. If a faulty or manipulated software does not affect dozens but millions of customers, this can seriously get a company into trouble. Financial and reputational damage, as well as fines resulting from court rulings, can jeopardize the very existence of groups of companies. Economic history is full of companies that have relegated from the Champions League to the regional league or disappeared in just a few years.

Complexity, uncertainty and acceleration increase with digitalization

In contrast to the pre-digital age, the introduction of computers, the Internet, and algorithms to automate processes has increased speed. Innovation cycles follow at ever shorter intervals, forcing companies to act quickly as a result of global and digitally accelerated competitive pressure. Thinking and clean analysis are replaced by hectic activity. Errors are inevitable in such situations. In a study by Ernst & Young entitled “Error culture in German companies,” the consulting firm interviewed exactly 800 employees and 218 managers from the mechanical engineering, transport and logistics, automotive manufacturer and supplier, banking, and insurance sectors. Approximately 80 percent of managers stated that they had made failures in the last two years. As a result, they disrupted operations, delayed projects, and caused reputational damage. And according to the majority assessment of the employees, failures were also covered up in their companies. Because the employees said that only 45 percent of the managers could admit their errors. 57 percent of employees also believe that flaws in companies are covered up because employees have to fear that they will suffer consequences as messengers of bad news. And only 40 percent in top management talk openly about errors and thus give a positive signal that they deal with errors constructively and productively.

Development teams are more successful with a culture of error

In the reality of German companies, however, the culture and management of errors are rather bleak. Only nine percent of employees experience productive handling of errors in their company. And in only four percent, there is an error culture that promotes open communication across hierarchical levels. This finding is frightening, especially as there is probably a greater willingness at the team level to talk about failures. This is also urgently required because more and more companies are introducing agile project groups beyond IT development, delegating responsibility, and reducing hierarchical levels. As long as agile units achieve their goals, they are celebrated. If they fail and mistakes happen, old patterns of blaming and scapegoating often take hold. There is no systematic analysis to learn from failure. Agile units, however, make mistakes because they usually operate on treacherous terrain with a high degree of complexity and drive the transformation processes in a company forward. Only a systematically established error culture that functions at all levels and fast management of errors can remedy this situation. Companies could learn this from the agile development methods known from IT, such as Scrum, Design Thinking, and DevOps. Because here, productive handling of errors in the development process is part of the system. During the development of these programming methods, cost-benefit-oriented handling of failures has been established. Errors and their rapid elimination are institutionalized as usual. Since not all requirements can be known at the beginning of a complex IT project, since completely new functions prove to be useful in the development process and since feedback with the client also results in completely unexpected challenges, regular review loops are a matter of course. Agile development methods are, therefore, relatively fault-tolerant in the beginning and organize fast feedback loops after each development stage, so-called sprints. Instead of investing in error prevention, agile methods integrate evaluation and rapid test management in incremental processes. This leads to the relaxed handling of failures in project teams. A black Peter game to prove failure to individual team members becomes superfluous. The involvement of the client in the test management increases transparency. And with this error culture, an open approach and a quick correction are created, which in turn increases the pace of development.

Integrating fault management into corporate culture

Now one cannot compare a medium-sized company or a group of companies with a project group of developers, which perhaps has 15 or 30 employees. But companies can learn from the principles of agile process design. They face three challenges: Error management needs a cultural anchoring, needs clear structures, and has to start with the executives. Cultural anchoring is part of the corporate guidelines. In this, the company should define itself as a learning organization that deals openly with failures, promote constructive criticism internally at all hierarchical levels, and strives for transparent communication in dealing with errors. Structurally, a simple system of mutual evaluation should ensure that failures can be identified and discussed in good time. All those involved must recognize the added value that structural fault management offers. Because with the experience that positive changes result from it, and everyone benefits from it, the willingness and motivation to change also increases. Perhaps the most difficult challenge is to establish an error culture in management at all management levels. For it is not enough to make commitments and make Sunday speeches at works meetings. As role models, their behavior and handling of mistakes are decisive for how an error culture can be put into practice in a company. To encourage managers to adopt an open culture of error, training, and coaching offers as well as analyses of Industrial and Organizational Psychologists (IO-Psych) have proven their worth. Here, occupational psychologists accompany managers and their teams at various levels. With their expertise, individual or group consultations, they can positively promote the process so that error management can be successfully established.

Conclusion

Through failure management, companies can not only limit their financial and reputational damage caused by unavoidable errors. In the long term, the ability of an organization to learn increases. In the minds of managers and employees, a process mindset with joint evaluation emerges as to how teams, departments, and areas can improve their work and also their cooperation with customers, cooperation partners, and suppliers. Through networking, joint reflection, and open communication, companies are becoming more agile overall and can thus better master the challenges of digitalization.

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Digital Workplace: Employees need skills and mindset

Mobility, flexibility and networked cooperation play an essential role in today’s world of work. Companies can better meet these challenges by introducing the Digital Workplace. The Digital Workplace is a central work environment that employees can access from any location and at any time. It comprises all sets of access infrastructures, applications and device platforms required by information or knowledge workers to perform their work and collaborate. All data is in one place and is quickly and easily accessible. At the digital workplace, employees are more self-determined, freer and therefore more efficient. That is the company view. Employees may see things differently. What are the consequences? 

A central working environment that inspires collaboration and teamwork, intelligently links knowledge and know-how and provides integrated data and information in a smart way. What sounds like music to entrepreneurs and process optimizers would be formulated in a completely different way by some employees: “I have to be available at all times” – “I have less free time” – “Sooner or later I will get cut off”. To put it clearly: the skepticism towards the Digital Workplace is prevalent among the working population. In May 2019, the German opinion research portal Civey asked about the expectations of employees regarding the development of the workload due to digitization. 44.2 percent of respondents believe it would increase significantly or rather. Just as many participants said that people were not at the center of the development of digital technologies; only 20.7 percent believed this. After all, many recognized the advantages of a digital workplace. All in all, however, despite all fears, the acceptance of digitization in professional life is increasing. In an online survey conducted by market researchers at EARSandEYES in May 2019, 60 percent regarded digital change as a gain.

24/7 collaboration increases productivity

Concerns about the Digital Workplace as well as hopes of improving work processes are justified. The former are based on the recognition that the Digital Workplace intervenes massively in the work processes of every employee. A digital workplace requires quick reactions, willing sharing of knowledge and also means that in a team, for example, everyone can see whether someone is available online. Mutual control and transparency can also reduce silo thinking, domination and intrigue. In addition, the Digital Workplace makes classic departmental and hierarchical structures obsolete because applications are all on one platform, isolated solutions can be resolved, data management becomes more consistent, collaboration functions support cross-departmental project structures and promote rapid reaction to changing market and customer requirements. Old power and responsibility relationships are a thing of the past.

With mobile access to business applications, time- and location-dependent working time models are lost. This means that employees can be reached around the clock, especially in virtual teams distributed around the globe. Even if this facilitates collaboration with colleagues, customers, suppliers and partners and increases productivity, the real-time flow of communication can become a burden. Dedicated employees, in particular, run the risk of losing their work-life balance if they can be reached at all times and are under constant internal pressure.

Technology also needs a digital cultural change

In addition to the burnout risks, companies should also pick up employees who are skeptical or hostile to new technologies. To ensure that the Digital Workplace actually supports agile work leads to improved collaboration across existing silo structures and increases productivity, users must also adapt their work processes and self-management. The introduction of technology in itself is not yet digitalization, and no employee changes his or her working method by work instructions, becoming more open and accessible for collaborative sharing of knowledge. Nor can a willingness to help or commitment to new challenges in other departments be ordered. Therefore, with the introduction of digital workplaces, companies should also initiate a digital cultural change. The “rules of the game” can help to promote acceptance of the technology and the new work processes and simultaneously prevent a complete dissolution of boundaries between work and private life. A company must be present 24/7, but not its employees. E-mails at night or on weekends should be taboo in a digital culture. Downtime should not be frowned upon but encouraged. In such a culture, employees must also develop their own digital skills. It is helpful, for example, if HR departments offer systematic competency management for employees. The result is to support employees in expanding their learning abilities to expand their competencies through further training follows the content and technical requirements. This is the only way to create a new mindset with which digital processes can be lived successfully, without sending employees from one overload to the next.

Conclusion: Digitalization must put people at the center of attention

There is no alternative to accelerated digitization of all areas of work. But dealing with technology and people will probably decide how successful companies will be in global digital competition. In addition to technology, this also requires the commitment of employees.

Human-Centered Workplace: The Digital Workplace is more than the introduction of innovative technology; it must consider the needs and requirements of all employees. Ideally, the Digital Workplace places the employee at the center and examines his or her working methods and processes, while the Digital Workplace becomes the Human-Centered Workplace. Daily recurring processes and complex tasks should be automated in a way that they become really easier for the user. The HR and IT departments ideally work hand in hand in the development and implementation of the Digital Workplace.
Employee development: Changes will hardly be possible without competent employees. They need to be trained in applications, be able to recognize connections and develop awareness for the advantages of the new way of working. Important: IT employees should also be involved here.  Active competence management is based, among other things, on a systematic GAP analysis of employees and compensates for possible weaknesses in the use of tools and new structures.
Promoting employee satisfaction: Freedoms such as flexible, self-determined and locally self-determined work such as home office and BYOD (Bring Your Own Device) promote the acceptance of the Digital Workplace, the commitment and satisfaction of employees can increase. However, higher productivity and better performance should not be cannibalized by increased pressure on employees.
Workplace Support: There is no need for information overload. Technology today allows us to provide employees with the information they need to do their jobs, in the right form, at the right time. Every company has to find its way.

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Skilled Worker of India are going to come to Germany

Skilled workers from all over the world: Recruiting made easy for companies

There is a shortage of skilled workers in Germany. The lack already leads to sales losses in many companies. This is why TÜV Rheinland Academy has developed a practice-oriented model with which it is possible to recruit qualified specialists from all over the world on time. The first automotive mechatronics technicians to work at Hyundai dealers in Germany will be coming from India these days. TÜV Rheinland Academy takes over everything that burdens companies. How does the process work?

Hardly any medium-sized company or group is satisfied with the recruitment of skilled workers in Germany. Depending on the study, up to 450,000 well-trained specialists are lacking each year, mainly in the STEM subjects, i.e., Science, Technology, Engineering and Mathematics.

Since other countries in the world are much more consistent in their qualification of STEM, international recruiting is a sensible way for industries and companies to cover the shortage of specialists and to match demand and need perfectly. If only it weren’t for the lack of contacts to suitable applicants, the language barriers, and the associated bureaucracy to allow international specialists to enter the country. Just thinking about it might make some HR departments feel overwhelmed. Even though the law on the immigration of skilled workers has lowered some hurdles, specialized know-how is needed to organize the legal prerequisites for the migration of immigrants into the local labor market.

TÜV Rheinland Academy has now developed a model with which companies can meet their demand for skilled workers in a targeted and timely manner – without having to worry about the associated formalities and the sophisticated recruitment and qualification process – to overcome precisely these hurdles. Above all, they can be sure that the new employees actually meet the desired requirement profile.

The Academy is currently running pilot projects with various partners from the motor vehicle sector. The initial pilot project was launched at the beginning of 2019 to meet the demand for automotive mechatronics technicians at Hyundai Motor Deutschland GmbH. By 2022, TÜV Rheinland Academy is to recruit up to 250 specialists in India. The first 100 have already been won and are currently being prepared with their local colleagues for their deployment in Germany. The new employees commit themselves for at least 36 months. If an employee is absent prematurely, TÜV Rheinland Academy will fill the position again.

Good qualification and motivation
With the new model, the client benefits from the expertise of TÜV Rheinland Academy in the area of competence development and from the internationality of TÜV Rheinland Academy in more than 26 countries. Cooperation within the TÜV Rheinland Group begins with a competent local recruitment process and continues through to integration management in Germany.
In the current case, the Indian branch of TÜV Rheinland Academy identifies suitable candidates on the basis of the requirements profile drawn up by the client. In India, for example, there are seven university degrees that are comparable to the occupational profile and competence profile of the local mechatronics technician. The shortlist will include applicants who speak excellent English and have at least two years of practical work experience. Together with the client’s personnel, TÜV Rheinland Academy conducts the first interviews with applicants. Besides, the candidates are thoroughly prepared both linguistically and technically for the future requirements in Germany. Via language schools and in future also by means of virtual language training, they acquire language level A2 with a certificate and take the B1 examination in the first three months after arrival and are further qualified to B2 if required.
If there is a need for further professional training, the specialists to be placed are trained in the contents by TÜV Rheinland Academy with online learning that has been tried and tested over many years. The complete materials of the dual German vocational training as a mechatronics technician form the basis.

Complex procedures for professional recognition and entry
Once the mechatronics engineers have signed their employment contract, the TÜV Rheinland Academy team in India will continue to guide them through the process. Among other things, it prepares them thoroughly for the cultural and labor law conditions in Germany – supported by the team of TÜV Rheinland Academy in Germany. The German colleagues take care of the recognition of the Indian qualification certificates in this case and the residence regulations. TÜV Rheinland Academy has agreed with the Cologne Chamber of Crafts (HWK) on a procedure for the examination of certificates so that formal recognition by the decentralized HWK can take place quickly. Visas and other proofs, according to the recently passed law on the immigration of skilled workers complete the preparation for entry. By the time the plane takes off for Germany, around 30 documents per person will have to be processed, partially translated, and certified. This effort has already been standardized to such an extent that TÜV Rheinland Academy will be able to bring numerous specialists to Germany every month in the future if required.

It is still a pilot project, but it is starting off so promisingly that it will be extended to other countries in the international TÜV Rheinland network as well as other technical professions and sectors. Numerous other companies from medium-sized businesses and industry have already expressed a great deal of interest. Soon we will report on the progress of this project – the best thing is to come back soon.

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New Work: From profession to competence

If you’re going to remain competitive in the labor market, you have to develop your competencies. If you want to monetize your workforce, you have to be flexible and willing to learn. Hardly anyone works his whole life in the same profession. This applies to both companies and employees. In the USA, sometimes competencies are already more important than the vocational qualification once acquired. Is that the future?

The ever shorter half-life of once obtained knowledge has been further shortened with the advent of the computer, rationalization, and automation. Since the 1980s,  it has become increasingly clear that lifelong learning is essential in many occupations. The professional idea, which is based on having undergone a clearly defined education and which has since developed further through real on-the-job training, is becoming more and more defensive. Today, the profession is at best an entrance ticket to the foyer of professional life, which after a few years is hardly suitable as a ticket for the next levels of the career ladder.

New Work in the Age of Digitalization

In the developed economies of the West, further development of the professional idea can already be observed in the nineties. In the USA, labor market researchers and labor ministers such as Robert Reich already recognized in the first Clinton Administration since 1993 that the dependent middle class needed access to the labor market even without a university degree. Inspired by the theses of “New Work”, which the Austrian-American social philosopher Frithjof Bergman founded in the 1980s, employment and education programs were developed that no longer addressed the deficits of the rural unemployed, but rather the existing competence that needed to be developed. Starting from the thesis, which has been refuted today, that the job system is at its end, the freedom of action and independence of people beyond gainful employment must be promoted. After the New Work was discussed a dozen times up and down, the term is now experiencing a renaissance with digitalization, but with different signs. Again, the motive is to open access to the labor market to a detached “working class”. Unlike Bergman, however, it is not a question of the emancipation of the former industrial workers in the “Rust Belt”, as the Democrats call them “White Trash”. Rather, it is digitization and the shortage of skilled workers and the associated lack of digital skills in companies that have led to the emergence of new qualification programs in the USA.

TechHire relies on competencies beyond formal qualification

If you can do the job, you should get the job: Since 2015, the social enterprise TechHire has been expanding in the USA, operating over 200 training facilities in 72 municipalities in social partnership with 1,300 employers. The model is similar to a dual training program according to the German model. The experts use online entrance tests to identify competencies and interests. Discussions with potential employers follow this. After a few months of all-day training, the participants complete an internship in a company. A wide variety of local TechHire companies specialize in qualifications in technology industries. Specifically, they have improved matching between job seekers, employers, teachers, policy-makers and local training groups: the online tool “training finder“, developed by LinkedIn’s business network, links relevant information on competence profiles and income opportunities, skills required, training programs and vacancies for different job advertisements.

Thus even applicants who do not formally have any qualifications, but who have acquired competencies even in self-study, have a chance to specifically promote them in order to get them into jobs. Autodidacts, for example, who work on computers in their spare time also have a chance to get a job as a software tester with 40,000 dollars after a qualification. TechHire’s competence-oriented approach has already enabled companies to fill 4,000 vacancies that would otherwise remain vacant today.

Conclusion: Competence development creates a vocation

TechHire and its partners have thus managed in an unbureaucratic and, above all, intelligent way to make a contribution to reducing the shortage of skilled workers in companies and to imparting new individual perspectives to people by promoting competencies. A mission to which TÜV Rheinland Academy has committed itself, particularly in the field of technical professions. Digitalization is constantly creating new requirement profiles for which it is necessary to establish appropriate competence models that enable people and organizations to remain capable of action and to actively shape both the present and the future. Artificial intelligence, digitization and automation will create many new jobs that will have to be taken over by today’s “skilled workers”. The way there is competence development on the job, actively supported by companies that have recognized the value of lifelong learning. It is also important to lay the right foundations in the field of initial vocational training for young people and to start thinking about tomorrow’s requirements today. Application cases of TÜV Rheinland Academy, which as a partner supports governments in various countries worldwide in establishing competence development via the dual training system according to the German model, close the technical education gap between state schools and degrees and the requirements of the industry. In this way, people and companies are actively enabled to master the challenges of digital transformation. In individual cases, personnel certifications ensure that competencies are always up to date and ensure a uniform quality level of the employees in the company.

 

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Efficient Driving: Fight against the Heavy Foot

In Chile, the transport and traffic sector is one of the country’s largest energy consumers with 33 percent. Transports in the mining and industrial sectors alone account for 82 percent. Energy consumption is mainly based on fossil fuels, with all the associated economic and environmental impacts. Against this background, TÜV Rheinland Academy Chile has developed a driving training course for “Efficient Driving” for the public sector. To date, more than 1,000 drivers from the Chilean government have undergone these training.

Through public elicitation in 2015, TÜV Rheinland Academy Chile was awarded the contract to give theoretical and practical driving courses for government staff in the whole country. Because of the team work and good results, it was such a success that, to date, more than 1,000 drivers, all belonging to the government staff, have been trained at a national level. “Efficient driving” in Chile can be considered as an unknown or unfamiliar concept; however, in simple words it means performing with a type of driving and attitude while in front of the steering wheel that allows one to obtain a higher performance and to prolong the life of the vehicle. The benefits associated with this practice are

  • energy benefits: lower fuel consumption
  • environmental benefits: reducing the gases of the greenhouse effect in the atmosphere
  • economic benefits: less maintenance and operation costs
  • social benefits: performing safe driving on all roads.

With the clear objective of making government`s resources more efficient, the Ministry of Energy entrusted TÜV Rheinland Academy to train public transport drivers. During the 3 years of the program, more than 1000 drivers were trained. A key factor for the success in this activity is the working team, the experience, the professionalism, and the management of the participants by the tutors. The trainers have more than ten years of experience in professional and non-professional drivers’ education, others are graduates in pedagogy with experience in drivers’ schools and transport companies. According to one of the participants, Marcelo Ramìrez, Regional Manager of the Professional Energy Efficiency Program, Energy Efficiency Division of the Atacama Region, this project had a good reception during its initial putting into action, stating that “the course was a complete success in view of its contents, the competence of the trainers and the work methodology”.
The team in Chile felt very proud to fulfill the main objective of the project: the significant reduction of fuel consumption, reductions that are easily quantifiable, tangible and valued. The average annual consumption is about 2 million liters of fuel. Applying efficient driving techniques, the projected savings would be nearly 142,000 liters per year; money savings would be around 139,000 Euro. For TÜV Rheinland Academy Chile, the training program has been a great challenge, because it places the company as the responsible entity for providing new competence and tools to the members of the different areas of the Chilean government. This makes TÜV Rheinland Academy Chile a facilitator of the government’s plan for the reduction of energy consumption which seeks to educate and generate awareness through good practices, where the government must always be an example to follow.

More about TÜV Rheinland Academy Chile.

Tips for efficient driving in moving pictures.

Looking outside the box: How do other countries or companies handle the topic?

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Classroom training – still far from out of fashion

As part of the digital transformation and dynamic advances in technology, companies and institutions must reckon much more seriously than before with the question: Are our teams still up-to-date? Do they have the skills required for handling the coming challenges? Do we have all the skills internally that we need to achieve our goals? Technical topics and related applications, services and devices are evolving rapidly during this time, so companies should start competence building with dynamic sources such as seminars, training and courses and with instructors who follow this dynamic development also in the real world. The learner should always be in focus, so as a company it makes sense to deal with different learning formats. According to the scientist Hermann Ebbinghaus, the retention and recall by skilled workers depends on the type of material to be learned. Classic face-to-face seminars play an important role in the range of analog and digital learning formats. The advantages: immediate communication, promotion of personal learning and practice in a quiet, safe place where the learner can concentrate fully on the learning process and content. Learning is intensified through group interaction, where participants learn from each other and from the trainer.

Do you want to learn more about learning strategies and formats? Detailed information about classic and innovative learning concepts for increasing your operational excellence can be found here:

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Don’t stop dreaming! 

Astronaut, professional soccer player, princess: Do you still remember what you once wanted to become? Not all childhood dreams come true. But sometimes the dream job is still only a stone’s throw away. Let yourself be inspired – by success stories around the globe.

Times are changing. Career desires hardly do: For decades, little boys have dreamed of becoming police officers or pilots, girls usually want a professional career as (veterinary) doctors or teachers. However, Sophia was different: She liked to tinker with technology, even at an early age. Pin toys, Lego robots, computers – she wasn’t satisfied until she knew exactly how something worked. Later, she dreamed of running her own IT company. A dream she realized: Together with two friends, Sophia founded her own Start Up. ” To keep my business growing, I have to keep up with the latest technology,” she says. The instructors at TÜV Rheinland Academy are there to help her. They themselves have practical experience and are dedicated to you with innovations and digitization.

> In this video you can get to know the whole story of Sophia.

Happiness makes you productive

TÜV Rheinland Academy is specialized in training and further education in technical professions and offers companies, graduates and professionals a wide range of opportunities to develop their personal potential. Mohammed from India has also benefited from it. Initially, he wanted to be a racing driver. Today, he works as a mechatronics engineer for an international automotive group. Not least because with the Vocational Training of TÜV Rheinland Academy he experienced exactly the dual vocational training based on the German model, which is the basis for getting an opportunity for a job interview with global players. He made it, although he came from a modest background and lacked the money for education. “The education was financially supported and was outstanding. That’s why I can live my dream today,” he says. Good for his employer! After all, studies show that happy employees are about 20 percent more productive than their dissatisfied colleagues.

> In this video you can get to know the whole story of Mohammed.

There could be more people like Sophia or Mohammed worldwide. According to the Gallup Engagement Index in the USA, just one in three employees (33 percent) still feels emotionally committed to his job. And that is already the world’s top value. In the European Union, only one in ten employees (11 percent) is happy with his or her job, while one in four (25 percent) has already mentally resigned.

Why is that? On the one hand, many companies concentrate exclusively on their day-to-day business and thereby lose sight of employee development. On the other hand, even employees do not pursue their career goals consistently enough. John’s example shows that things can be different: Already as a child, he was very ambitious. Today, he works in his dream job and moves heavy construction frames as a crane operator. It wasn’t always easy to get there. “I started at the bottom, but I always kept an eye on my goal,” John remembers. Then his employer financed his training as a crane operator, and he passed the examination at PersCert TÜV. For him, personnel certification is not just a degree, but a kickoff for a successful international career that offers him many opportunities.

> In this video you can get to know the whole story of John.

Tailor-made e-learning offers for individual careers

So it’s not always the direct route that leads to the dream job, but that’s exactly what you should expect and inform yourself accordingly. Especially the increasing digitalization and automation offers exciting, sometimes undreamed of development possibilities. Today, for example, it is no longer necessary to study computer science to protect companies from hackers, viruses and other threats. Jane can prove this: she decided not to study and instead took tailor-made e-learning courses at TÜV Rheinland Academy. Today, she works as an IT expert and continues to focus on digital training. “Together with TÜV Rheinland Academy, for example, we have developed a customized course on cybersecurity for our company,” she says. “It is working out really well!”

> In this video you can get to know the whole story of Jane.

Paul also opted for a training course at TÜV Rheinland Academy as part of his continuing education program and was very enthusiastic about the practice-oriented courses. Without hesitation, he applied to be a trainer. With success. Today, he shares his expertise with young professionals and executives around the world. “I used to be a great electrical engineer at home. Today, I’m creating new ideas worldwide,” he proudly states. “It’s nice that I can share my dream with so many people and pass on my knowledge myself – so that others may also realize their dream.”

> In this video you can get to know the whole story of Paul.

We hope you haven’t given up dreaming either! Find out more about how the services offered by TÜV Rheinland Academy have supported Sophia, Mohammed, John, Jane and Paul on their career paths, or find out for yourself what opportunities are available to you worldwide through training and further education at TÜV Rheinland Academy. Find out more on www.tuv.com/academy.

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7 Myths of leadership – that you should forget

In the context of digital transformation, how can and how should managers and executives ensure with qualified leadership that teams and individual employees remain healthy, qualified and motivated – despite the stress brought on them by change and dynamic working conditions? For example, first of all be self-critical: After all, if things don’t run smoothly in the company, productivity and innovation rates fall short of expectations and the company falls steadily behind in the market, this can be caused by the coexistence of traditional and modern management models. Some executives like to cling to outdated models of staff management – and at the same time hope to somehow manage to survive the change. Dr. Sven Grote, who also talked about the TÜV Rheinland dialog “Human and health”, addresses the most important management myths.Read More

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How does the culture of prevention succeed?

Today, VUCA shapes the modern working world: it is subject to volatility, uncertainty, complexity, and ambiguity, that is what we today call digital transformation and the associated disruption. In times of VUCA, what does that mean for the health of workers and the competitiveness of the company?  This central question goes to Prof. Dr. med. Joachim E. Fischer in an interview with tr-academy.com. The Director of the Mannheim Institute for Public Health at the Medical Faculty Mannheim of the University of Heidelberg sees in the “FreuSinn” – joy at work – a central factor for a healthy and motivating Leadership 4.0. In his opinion, the thesis that prevention is better than cure – is more relevant than ever.

In your opinion, how can one reconcile protecting employee health and the competitiveness of a company?

Traditionally, the culture of prevention has been meant: We protected employee health with technical measures designed to reduce exposure to risk. We have achieved an exemplary high standard in this regard. Today, digitalization has taken over the workplace and has increased the amount of knowledge work employees do. The demand for flexible, individualized solutions is increasing, especially in industrial settings. This is changing the kinds of health protection we need to provide. Averting physical risks is taking a back seat and it’s becoming more important to strengthen employees’ ability to cope with challenges. Adding to the complexity is an increasing unpredictability and uncertainty, often even contradictions, which are not exactly diminished by current political upheavals, whether it’s Brexit or American tariffs.

But people need sufficient security in order to tap their potential. The culture of prevention in the sense of using conventional health campaigns such as veggie day in the staff cafeteria, health awareness days, or healthy back training is far too short-sighted. By taking the opportunity to find out what will help employees develop their potential and thus increase the company’s competitiveness is often good for their overall mental health. The aim here is to find the best possible intersections: this is at the heart of the new “culture of prevention.”

You see having a sense of joy (“FreuSinn”) as a central factor of the culture of prevention in the sense of a healthy and motivating Leadership 4.0. What exactly do you mean by this?

Originally, it was out of pure scientific curiosity that we asked more than 20,000 people whether they look forward to going to work in the morning when they wake up and whether their work helps them see their lives as meaningful. We were quite surprised when those employees who could fully agree with both statements were healthier, even down to biological markers, and described themselves as more effective. We decided to name this phenomenon “FreuSinn.” Obviously it is joy, not fun, and experiencing the job as meaningful is vital to these people. It is close to what others have described as “flow.” And we know from neurobiological research that the frontal lobe of the brain is particularly active when these conditions are active. It is in the frontal lobe where we think, decide, invent, judge, plan. In other words, exactly those things today’s knowledge-based economy and society need.

If a company’s ability to create value increasingly depends on employees’ using the frontal lobes of their brains and not shutting that aspect of their humanity down when they cross the entrance gates, then it is up to managers at all levels of the hierarchy to create the conditions for more joy and meaningfulness at work. This does not necessarily make the management task any easier, because there are no simple formulas to follow. Sometimes it might involve simplifying disruptive processes. It might be allowing certain people to work from home or it might involve firing people that are disrupting the team with their poisonous attitudes. An important task in this regard is to cushion the ubiquitous uncertainty credibly, whether it is uncertainty caused by fixed-term contracts (like we have in research) or the uncertainty caused by turbulent markets. And because many people react more irritably under stress and with increasing exhaustion, taking care of the workplace atmosphere day in, day out becomes all the more important.

We recently evaluated data from a representative study conducted by the German Labor Ministry, which included both an internationally used scale for mental well-being and a scale for measuring enthusiasm, commitment, and passion for work. The results showed that 40% of employees are both committed and engaged in their work and also mentally healthy. So a job that keeps you healthy has long been a real possibility. Empirical data from several studies even agree that people who voluntarily work longer and feel useful have longer lives. Managers must therefore ask themselves how they can increase the sense of joy and meaningfulness at work both today and in the future tomorrow from their own strength without extensive training. Whether it’s city cleaning, nursing care for the elderly, working the assembly line, or in an architecture firm. We know companies in every industry that can do this. They have low absenteeism rates, and they generate great added value with their work. Almost nothing has a more lasting effect than genuine sincere recognition for good performance. And not in the form of a bonus payment at the end of the year, but with a grateful handshake immediately.

We have collected our own data to compare the effects of convention health campaigns with that of creating a sense of joy and meaningfulness at work. While 10% healthier behaviors only contribute 1% to employee health and just over half a percent to productivity, 10% more joy and a sense of meaning bring about 5% more productivity. It’s no wonder why SAP’s Business Health Culture Index, where half the questions measure the quality of leadership and support, has become a significant internal key performance indicator for SAP. PWC calculated on SAP’s behalf that a 1% improvement in the Business Health Culture Index translates into €65-75 million more profit. This is no secret; it has been published online in SAP’s annual report. Anyone who thinks conventional health campaigns will be enough will, in the long run, not be able to exploit the full potential of holistic health management.

What opportunities do you see in bargaining agreements that can’t be solved by the healthcare system?

The healthcare system is excellent when it comes to treating acute illnesses with clear medical causes and treatment options. However, the healthcare system is not at all equipped to maintain employees’ ability to work and create value. If, for example, employees are so mentally restricted that, although they still function day-to-day and aren’t in need to psychiatric hospitalization, they will no longer be able to work in a way that creates value. We have to define a new culture of prevention. Our healthcare system only offers waiting times and no solutions. So there is a gap between conventional, technical health protection measures and the healthcare system which is yearning for healthcare that includes psycho social aspects. This applies to a wide range of potential offerings aimed at the individual, such as family assistance in problem situations such as caring for relatives, early intervention in cases of pain or psychological complaints, and meaningful attempts at making working hours or locations more flexible.

But this affects especially how we design work, that is, the conditions under which people work. Whereas the focus was once on emissions, noise, dangers, and lighting, it’s the psycho social impact and mental noise that we now need to get under control. What gets forgotten in all these risk assessments is that the mind also benefits from resources that will help it to overcome challenges. So it’s not just a question of reducing burdens and averting dangers. Unlike the technical prevention of risks, the most important thing for the mind is that which strengthens it. You can’t avert the cancer risk from asbestos through your mood. But you can solve a big task together as a team and what remain are the sense of achievement and the certainty and confidence of being able to solve the next problem together again, too.

When I was a child, Esso gas stations used to advertise with the “tiger in the tank.” The “tiger in the tank” for value creation is increasing the experience of joy and meaningfulness at work. The cover story of the current issue of Harvard Business Review is: “When work has meaning: how to turn purpose into performance.”

Professor Fischer, thank you for speaking with us.

Internal Communication_TUV_Rheinland

Optimize Internal Communication

In a VUCA world (volatile, uncertain, complex, ambiguous), everything is volatile, uncertain, complex and full of ambivalence. Many managers allegedly lack time to communicate adequately with their employees. But internal communication is becoming increasingly critical to success, especially in large companies with locations worldwide. How can everyone pull together if most people don’t know to what end and for what purpose? Here are a few tips on how to improve internal communication in your organization.

Tip 1: Use sales tools for employees for intensifying internal communication

Webinars are not only excellent tools for sales to tomorrow’s customers. They are also ideal for regular Q&A with the employees. In contrast to static internal newsletters, regular internal questions & answers are interactive and perfect to ensure that everyone has the same level of knowledge and to detect possible misunderstandings or undesirable developments at an early stage and to counteract them. Make sure that the webinars are part of your internal communication and advertised in time via internal channels such as the employee newsletter, Yammer or Slack. Make it clear in advance how employees can participate in this webinar. Consider in advance what questions might come and ask your team to prepare the answers. Be prepared for unpleasant or unexpected aspects to be addressed. Develop a sovereign strategy for this.

Tip 2: Managing resources intelligently

Don’t work harder, work smarter. Management software and platforms can help you manage resources and projects in real time and significantly improve internal communication. They can better delegate responsibilities, make sure your team stays on schedule and can support you when bottlenecks occur. They bridge the communication between management, employees, customers, and suppliers. Examples for this are platforms such as Bitrix24 or Monday (Dapulse) – with group and video chats, document management, cloud service, integrated calendar, email, CRM, HR tools and much more. Set achievable goals and divide them into manageable sections. Attach files and set due dates. Let the software automatically remind you and the team of overdue tasks – if they still exist at all. Automatically learn when milestones are reached and keep up to date with team success in real time.

Tip 3: Switch to real-time communication

SMS and e-mail are old school. How much faster could your employees communicate, make decisions, and even make decisions if they were allowed to use a direct messaging app – just as they do in their private lives? Yammer is a collaboration tool that enables teams to share messages, files, documents or updates quickly and without having to take detours. Slack with both private and public channels is now also at the top of the popularity scale of corporate apps. The app supports Direct Messaging, Drag & Drop for file sharing, document feedback, and comments, and centralizes all notifications. The app also has a search function that allows you to search the content for keywords. By the way – project management tools like Monday allow the integration of direct messengers such as Slack.

Tip 4: Dare to take an anonymous employee survey

Have the courage to use anonymous feedback software such as Custom Insights or Survey Monkey to learn what your employees feel you can do to improve your leadership performance and your internal communication too. Under certain circumstances, the results may be devastating initially. Think of it as an opportunity. Only if you know where the problem areas are you can work to change something for the better. Experience shows: You will be repaid for this courage with employee satisfaction and performance. Yet this can only be the case if you change something and don’t just put the results back in the drawer.

Tip 5: Communicate clearly and appreciatively

Internal communication involve respecting the time of others. This applies to meetings as well as to one-on-one conversations. Do not go on and on, but argue clearly and to the point. Let others have their say and catch them should they go beyond the scope and time budget of others in the meeting. And if a conversation needs a decision at the conclusion, then you decide. Stay respectful and appreciative in your language. Empathy today is often regarded as part of social competence as if it were not innate to us. “I can imagine that this makes you proud” or “This certainly upset you” are good examples of how an executive shows empathy. Clear language, clear head.