First One-Stop Facility in China for the Automotive Aftersales Market
TÜV Rheinland Auto Technical Training Center (ATTC) officially opened for business in Kunshan on March 19, 2014 to become the first one-stop facility in China offering a full range of solutions for the automotive aftersales market.
TÜV Rheinland’s answer to the need of the automotive industry is the opening of its first automotive technical training center in China, which is also the first of its kind in China that offers one-stop solutions. The Center will focus on the training of new-technology automotive repair and maintenance as well as modern management skills of service stations. It will strive to establish a series of new standards for automotive repair and maintenance.
The Center ushers in a series of new concepts and advanced technologies for the developing automotive aftersales service in China. All players in the value chain are ready to benefit from the systemic and comprehensive auto training and consulting services. Most importantly, the new set-up is about to change their business model and enhance their brand image.
The Kunshan-based training and consulting service center covers an area of 3,000 square meters and is furnished with advanced equipment and training vehicles. All devices are from the world’s leading suppliers such as BOSCH, Mahr and Lucas-Nülle. The Center benefits from the stationing of a group of qualified German experts who guarantee the best service and support. Funded by DEG PPP, TÜV Rheinland Automotive Technical Training Center is going to play a significant role in China’s automotive aftersales market.
“Right from day one when the plan was conceived, the Kunshan government had been giving generous support to the establishment of the Center. Considering the convenient transportation and the strategic location, we decided to establish the auto technology training center in Kunshan,” Ms. YAN added.
TÜV Rheinland Devotes Efforts to Auto Aftersales Training and Consulting
TÜV Rheinland’s answer to the need of the automotive industry is the opening of its first automotive technical training center in China, which is also the first of its kind in China that offers one-stop solutions. The Center will focus on the training of new-technology automotive repair and maintenance as well as modern management skills of service stations. It will strive to establish a series of new standards for automotive repair and maintenance. Currently, the Center provides two types of services:
The first type is automotive training including:
- Aftersales training: after sales manager training, service adviser training, technician training.
- Electric vehicle training: safety training, motor and control system, electric air-condition compressor and inverter, battery, battery management system, charging system.
- Vehicle inspection training: second-hand vehicle training, appraiser training.
- Trainer and vocational instructor training.
- Automotive aftersales certification.
The second type is automotive consulting including:
- 360°service management consulting: service experience, service efficiency, service hardware and service quality.
- Develop service operation process and manual: to be developed in four steps.
The training is very strong in practicality that covers the operational skills of latest technologies. In addition, the certification scheme involved in the training has been approved by the automotive industry and Chinese authorities.
TÜV Rheinland Dedicates Itself to Long-term Development of Automotive Aftersales
China’s automotive aftersales service market is currently at the starting point. There is still room for improvement of the service level, though the service concept and awareness has been growing gradually. A practical and comprehensive scheme is essential to the fast and healthy development of China’s automotive aftersales service market, including training qualified aftersales service personnel with extensive knowledge, enhancing service efficiency and quality, as well as developing efficient service process and standards.
TÜV Rheinland Automotive Technical Training Center will help clients to increase efficiency, improve quality management and train qualified service team thanks to its full-solution competence. The Center has so far signed several training agreements with some automotive OEMs. Through deepening collaboration with clients and partners, TÜV Rheinland aims at its long-term development in China’s automotive aftersales market.